I Can't Find the Information that I am Looking For
If you are having trouble finding a specific piece of information, try using the
search bar located in the top right hand corner of the page.
If you still cannot find the information you are looking for please contact us on
1300 666 612 or fill out an online enquiry form.
The Pages on This Website Aren't Displaying Properly
Step 1
Try refreshing the page. Your computer may have had trouble downloading the content.
Step 2
Try closing and reopening your browser.
Step 3
Check to see if a newer version of your Browser is available. Several common browsers
are linked below:
Step 4
If the webpage is still not displaying properly please contact us on 1300 666 612
or fill out an online enquiry form.
I Can't Login
Incorrect Password
Check to make sure the Caps-Lock key is not on. Passwords are case sensitive.
I Have Forgotten My Password
Click on the following link to retrieve your password.
Employers and Job Service Australia Providers
You will have to request a user name and password from BSG before you can use the
online portal. If you would like to request a user name and password please call
us on 1300 666 612 or fill out an online enquiry form.
I am not Sure if I am Eligible for a Funded Qualification.
Funding eligibility criteria are dictated by the Australian Federal Government in
partnership with your State or Territory Government. Eligibility criteria will change
depending on the state or territory you live in, your personal circumstances and
the individual funding program in question. If you cannot find the information you
are looking for on our website, please call us on 1300 666 612 or email us at enquiries@bsgroup.com.au
I Can't Open the Application Kit File
To view a BSG application kit file you will need to install a copy of a Adobe Reader.
You can download a copy of Adobe Reader from the Adobe website.
I am Self Employed - What Do I Put Under Employer Details?
If you are practising under your own name please indicate this in the appropriate
field. If you are practising under a business name please provide us with the business
details.
What Do I Write In .............. Section?
If you have a specific question about one of our forms please call us on 1300 666
612, and explain your problem clearly to our operator.