Improving People.... Improving Business

Free Call: 1300 666 612
Ph: 07 3666 5900
Fax: 07 3666 5950
Email: enquiries@bsgroup.com.au
Postal: PO Box 1215 Fortitude Valley Qld. 4006
Street: Level 3, South Tower 527 Gregory Terrace Bowen Hills Qld. 4006

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Advances in technology and an increasingly intensive competitive business environment have contributed to the proliferation of customer contact centres throughout Australia. Each contact centre is established with a dedicated purpose, perhaps to provide a centralised customer service base or to improve sales and/or market penetration. Contact centre careers are now a “first choice” option for many job seekers. BSG has successfully delivered training for several leading inbound and outbound contact centres in Queensland across the financial, banking, travel, government, home care and insurance industries. With this experience BSG has established a significant range of relevant and up to date resources and experienced contact centre trainers. Training can be customised for each employer and workplace with training plans developed for new staff as well as assisting with the professional development of existing staff to ensure the organisation has ongoing leadership capabilities.

BSG offers the following qualifications for Contact Centre staff:

• ICT20102 Certificate II in Customer Contact^
• ICT30102 Certificate III in Customer Contact^*
• ICT40102 Certificate IV in Customer Contact
• BSB20207 Certificate II in Customer Contact
• BSB30207 Certificate III in Customer Contact
• BSB40307 Certificate IV in Customer Contact
• BSB50307 Diploma of Customer Contact

* Available as a User Choice funded traineeship

^ Available under Productivity Places Program