BSB30110 Certificate III in Business

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Course Information:	This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. Job roles include: Customer Service Advisor \| Data Entry Operator \| Sales Rep \| Clerical Support \| Word Processing Operator. Specialisations offered include General Clerical Skills; Customer Service; Sales; ASIC Tier 2; Customer Contact.
Nominal Hours:	495
Part Time Duration:	24 Months
Full Time Duration:	12 Months
Minimum Units:	12

Select Stream:

Sequence	Unit Code	Unit Name	Nominal Hours
1	BSBOHS301B	Apply knowledge of OHS legislation in the workplace	20
2	BSBITU307A	Develop keyboarding speed and accuracy	50
3	BSBWRT301A	Write simple documents	30
4	BSBITU303A	Design and produce text documents	90
5	BSBITU306A	Design and produce business documents	80
6	BSBITU304A	Produce spreadsheets	35
7	BSBWOR301A	Organise personal work priorities and development	30
8	BSBADM307B	Organise schedules	15
9	BSBCUS301A	Deliver and monitor a service to customers	35
10	BSBCMM301A	Process customer complaints	30
11	BSBFLM303C	Contribute to effective workplace relationships	40
12	BSBFLM306C	Provide workplace information and resourcing plans	40